Q: I think I made a double payment, what should I do?
A: Please call the office as soon as possible if you think you have made a payment in error or if you aren’t sure your payment went through. Phone: (575) 526-9741
Q: What is my account balance?
A: This information is available to you 24/7 on your online account (MyNote) as well as payment history for the life of the loan.
Q: Have my payors made a payment?
A: This information is available to you 24/7 on your online account (MyNote) as well as payment history for the life of the loan.
Q: I just dropped off/ made a payment online but I didn’t get a receipt. Did the payment go through?
A: All payments dropped off or received in the mail will post at 4pm and receipt will generate shortly after. Payments online do take 2 business days to post, once they post a receipt will generate and be sent by email.
Q: What is the due date for my payment?
A: This information can be located online (MyNote), on a payment coupon or by calling and speaking with an account representative. Phone: (575) 526-9741
Q: How do I update my contact information?
A: Contact information must be updated in writing either by email (information@moutainstatesescrow.net), mail, or coming into the office.
Contact information includes: Telephone numbers, mailing address and email address
Q: How do I add an authorized user on my account?
A: This request must be done in writing either by email (information@moutainstatesescrow.net), mail, or coming into the office.
Q: What is an authorized user?
A person that you are allowing access to the account. They can ask questions or make updates on the account on your behalf.
Q: How do I get more payment coupons?
A: Payment coupons are mailed or emailed by request. If they have been sent once in the year already there will be a charge to reprint coupons.
Q: Who do I make the certified check/money/check order out to?
A: Please make payments payable to Mountain States Escrow. Please include the account umber associated with your account.